POLICY

 

Production Timeline

  • Standard turnaround is 7–10 business days after proof approval.

  • Custom apparel and promotional products may take 10–15 business days depending on vendor/supplier stock.

  • Rush orders may be available for an additional fee; availability is not guaranteed.

Payment Policy

 

  • Balance: Final payment must be received prior to release or shipping of goods.

 

  • Accepted Payments: Credit/debit card, PayPal, Zelle, or business invoice with direct bank transfer.

Cancellations & Refunds

  • Cancellations must be made within 24 hours of order placement. After this time, deposits are non-refundable.

  • Custom items (all tiers) are non-refundable unless there is a production error attributable to 561Customs.

  • Promotional products that are sourced from third-party vendors are subject to vendor-specific return policies.

  • No exchanges are accepted due to the custom nature of our work.

Proof Approval Policy

  • Clients receive up to 3 design revisions per order. Additional revisions will incur a design fee.

  • Final approval is binding. We are not liable for any errors (spelling, layout, sizing) after client approval.

  • In cases where client-supplied artwork causes issues, we will recommend fixes and/or charge a correction fee.

Shipping & Delivery

  • Shipping charges are calculated at checkout or added to the invoice based on package weight/destination.

  • We are not responsible for shipping delays caused by the courier (USPS, UPS, etc.).

  • If a package is lost or damaged, claims must be filed within 30 days. We will assist in claims but cannot guarantee refunds from the carrier.

Installation Policy (Decal Tier Only)

  • Decal installations must be scheduled with 5–7 days’ notice.

  • Surface preparation is the client’s responsibility. We will not install on dirty, wet, or peeling surfaces.

  • Rescheduling installations due to site conditions will incur a trip fee.

Intellectual Property

  • Clients must own or have permission to use all submitted logos or artwork.

  • All original artwork created by 561Customs remains our property unless a buyout or licensing agreement is signed.

  • We reserve the right to showcase finished work in our portfolio or marketing unless otherwise agreed in writing.

 

BRANDING CLARITY CONSULTATION

Getting clear on how you want your branding is one of the most frustrating and time consuming things on the planet.

During this call we will ensure that we are both clear on your vision and goals so you can be 100% confident when showing up for your brand.

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